Hazelvine
If you need to speak to someone please call 01628 529765
or email info@hazelvine.com
Pay Online
Register your property on our web site which will give you access to our on-line payment system that will allow you to settle charges for both on-account service charges and ground rent by debit or credit card 24/7. click here to register.
*Please be advised that your email address must be validated before a password can be posted to your correspondence address.
*Please be advised that your email address must be validated before a password can be posted to your correspondence address.
Pay by Cheque
Send a cheque to Hazelvine Limited at our Head Office address.
Hazelvine Ltd
Thamesbourne Lodge
Station Road
Bourne End
Buckinghamshire
SL8 5QH
The payment details are clearly shown on the demand. Please ensure that your reference number is written on the back of the cheque so that your funds are correctly allocated to your account.
Hazelvine Ltd
Thamesbourne Lodge
Station Road
Bourne End
Buckinghamshire
SL8 5QH
The payment details are clearly shown on the demand. Please ensure that your reference number is written on the back of the cheque so that your funds are correctly allocated to your account.
Over the Phone - Credit Card or Debit Card
Payments by credit or debit card can be taken at any time to settle either outstanding Ground Rent or On-Account Service Charge liabilities. Payments can be taken by logging into the My Account area or by telephone. If you do call, please have your demand and card to hand.
Charges will apply to credit card payments at the rate of 3.5% by telephone or 3% if you pay online. Debit card payments will not be charged by either telephone or online.
Please note interest on late payment will be charged in ALL cases where your lease/transfer obliges us to do so, and will be calculated automatically at the rate specified, up to the date your payment is received. All interest on late paid service charges will be paid into the bank account for that development and will show on the audited accounts as additional income.
Please note in any situation where a payment does not go through on first presentation, we reserve the right to charge a £35 administration fee, as would be the case for a bounced cheque.
Direct Debit
Direct Debits provide the same advantages as Standing Orders, but because they allow for the payment of “variable”amounts, are the ideal method for settling Service Charge liabilities, while saving time on paperwork. All direct debit payment instructions are covered by the direct debit guarantee detailed on the direct debit form, once given direct debit instructions will remain in place until you cancel them.
Direct debit payments will be taken on or just after the 18th of the month.
The use of Direct Debits is to save individuals time and avoid interest on late payment, and NOT to encourage individuals to spread the payment over a period. Where owners wish to spread payments over the year however, the annual on-account charge may be paid over ten months at the beginning of each month from receipt of the instructions. In this instance an administration charge of £15 plus VAT will be levied and taken with the first payment.
Please note that where payments are spread in this way, the interest provisions of your Lease/Transfer will apply and interest will be calculated automatically on the outstanding balance on a monthly basis at the prescribed rate. All interest on late paid service charges will be paid into the bank account for your development and will show on the audited accounts as additional income.
Where balancing charges are due in respect of prior periods, they will be taken approximately twenty days after posting to your account, and you will be advised in writing of the amount and the date on which the payment will be taken. Balancing credits will be accounted for on the next quarterly/half yearly payment date and your direct debit payment for that period will be adjusted accordingly. If you wish to settle your Service Charge liability by this method please download the direct debit instruction form and post this to:
Hazelvine Accounts Department
Thamesbourne Lodge
Station Road
Bourne End
Buckinghamshire
SL8 5QH
To download a Direct Debit form please click on the link below.
*Please note the "Reference Number" for your direct debit must be your tenancy reference.
Direct Debit Mandate
Standing Order
Standing orders allow you to pay a set amount on a stated date and are therefore ideal for paying Ground Rents half-yearly or yearly, as the amount is known in advance and will not change.
Please note when owners do not settle their Ground Rent Charges in time and their Lease/Transfer so provides, interest on late payment is calculated automatically up to the date the payment is received and added to their Ground Rent account.
Payments against standing order instructions will be taken on the due date or the next following business day, and at the earliest practical opportunity following receipt of the documentation for the first payment.
If you wish to settle your Ground Rent liability by this method please contact Hazelvine Accounts Department on 01628 529765 or email info@hazelvine.com
*Please note standing orders are not accepted for the payment of Service Charges.
Please note interest on late payment will be charged in ALL cases where your lease/transfer obliges us to do so, and will be calculated automatically at the rate specified in your leasehold agreement or TP1 up to the date your payment is received. All interest on late paid service charges will be paid into the bank account for that development and will show on the audited accounts as additional income.
Please note in any situation where a payment does not go through on first presentation, we reserve the right to charge a £35 administration fee, as would be the case for a bounced cheque.